Item: Ashampoo
Rating: 7.6
Author: Tyler Cross

Question 1

Is Ashampoo AntiSpy Pro the same as an antivirus?

Accepted Answer

No, Ashampoo AntiSpy Pro is not an antivirus; rather it’s a complement to an antivirus. While antivirus software keeps you safe by scanning your PC for malware, protecting you from online phishing attempts, and improving your device security, they’re lacking a critical component for online privacy. Most anti-tracking software included in antiviruses protects you against trackers hidden in cookies and websites, but few (if any) stop the sending of telemetry data to third parties.

Ashampoo AntiSpy Pro complements an antivirus like Norton or Bitdefender — by letting the antivirus do its job while the antispy prevents companies like Microsoft, Google, or more from being able to freely spy on your data.

Question 2

Is Ashampoo AntiSpy Pro safe?

Accepted Answer

The simple answer is yes. Ashampoo AntiSpy Pro is completely safe to download and use. The more complex answer is that isn’t just safe, it protects your online privacy by blocking people from being able to collect or spy on your data. By doing this, it keeps you safe from threat actors who want to spy on you, helps in restrictive countries where the government monitors your data, and stops companies from monitoring your data for their own purposes (sometimes to make more money off of you through personalized ads, but it can also be harmless things like investigating error codes, or to help services like Cortana be more helpful).

Question 3

What does Ashampoo AntiSpy Pro do?

Accepted Answer

Ashampoo AntiSpy Pro blocks the sending of telemetry data from Windows, Microsoft, and over 100 other sources. By doing this, it keeps you safe from any threats to your privacy via trackers, spyware, or anyone else you don’t want to see your data, including the companies that created your device.

But what is telemetry data? Essentially, in a lot of technology, there are inaccessible places that contain data monitoring features. Companies like Microsoft will use these features to gather your information to help with solving error codes, finding system vulnerabilities, or unfortunately more suspicious things, like bombarding you with highly personalized ads. This information that goes out (i.e. the telemetry data) isn’t something consumers have much control over. That’s where Ashampoo AntiSpy Pro comes in. By blocking this data, it lets you take more control of your own online privacy.

Question 4

How do I refund Ashampoo AntiSpy Pro?

Accepted Answer

It’s very simple, all you have to do is fill out a web form. Just go to this page, https://www.ashampoo.com/en-us/refund-policy and click on the Contact Support button. You’ll need to provide a little information, like your name, email, reference number, and the like. While they responded to my request quite quickly, it might take up to a day or so to hear back. After that, processing takes the standard 3–5 business days. Remember that Ashampoo AntiSpy Pro has a 30-day money-back guarantee, so make sure you get your refund within that time frame!

Question 5

Are there any downsides to blocking Telemetry data?

Accepted Answer

Yes, there can be some drawbacks to blocking an app’s telemetry data. To start, blocking telemetry data can cause interference in some apps, based on their device, their version of Windows, the version of the app they’re running, and more. It can also hamper a user’s experience on an app they’re using since it removes personalized ads.

On top of that, Windows flagged modifying telemetry data as a severe security risk. This is because the automated process that brings error codes and the like Window’s attention is prevented by blocking telemetry data. While Ashampoo AntiSpy lets you modify how much data you want to be blocked, blocking all telemetry data can cause these problems.

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